Privacy
Medical records are confidential documents, kept secure and only available to authorised staff members.
PATIENT INFORMATION
Everything You Need to Know
Appointments, fees, after-hours care, and practice policies for patients of Victoria Road Medical Centre.
Consultations in English, Hindi, Punjabi and Greek
OPENING HOURS
Mon – Fri9:00 – 12:30 · 2:30 – 5:30
Saturday9:00 – 11:30 am
SundayClosed
Public holidays by prior appointment only.
New patients
Currently accepting new patients
We welcome new patients of all ages. Just call or book online to arrange your first appointment — no referral needed.
Appointments
How to Book
Appointments can be made by calling (03) 9489 5504. Our friendly reception staff are happy to find the best time for you to visit the practice.
Billing
Fees & Billing
Bulk billing to Medicare is available to all patients. Please show your Medicare card at the desk on arrival and ensure it is valid. The doctor will advise you of any other costs that may arise from your consultation unless prior arrangements are made.
PRACTICE POLICIES
How We Handle Your Information
The policies below describe how Victoria Road Medical Centre handles patient information, feedback, and communication.
For information about how this website handles your data, see our website privacy policy.
Feedback & Complaints
Concerns, suggestions and complaints are taken seriously. A suggestion box is located at the front counter, or speak to the doctor or receptionist directly. For formal complaints, contact the Victorian Health Services Commissioner on 1300 582 113.
Communication
Due to privacy regulations, the practice is unable to communicate with patients about clinical matters via email. Please phone (03) 9489 5504 to discuss anything medically related and make an appointment to see your doctor. Test results are not given out over the phone — please call to arrange a follow-up appointment 2–3 days after testing.
Urgent
After-Hours Care
Home visits are available for regular patients whose condition prevents them from attending the surgery. Emergency calls are put through to the doctor immediately during clinic hours.
In a medical emergency, always call 000.
FREQUENTLY ASKED QUESTIONS
Common Questions
A few answers upfront, in case they save a phone call.
Do you bulk bill?
Yes, for eligible patients. Bring a valid Medicare card when you visit.
Are you accepting new patients?
Yes, new patients are welcome. Call reception or book online to arrange a first appointment.
How do I get my test results?
Call to book a follow-up appointment two to three days after a test. Results aren't given out over the phone.
Do you do home visits?
Home visits can be arranged for regular patients whose condition prevents them from attending the practice. Contact reception to arrange one.
Is parking available?
Yes, there's plenty of street and off-street parking.
What languages are spoken at the practice?
Between the doctor and the team, consultations are available in English, Hindi, Punjabi and Greek.
Are allied health services available on-site?
Yes. Physiotherapy, podiatry and dietetics all run from this building, alongside the GP.
What if I have feedback or a complaint?
Speak with the doctor or reception directly, or use the suggestion box at the front counter. For formal complaints, the Victorian Health Services Commissioner can be contacted on 1300 582 113.
Do you see DVA, WorkCover, CommCare or TAC patients?
Yes, the practice treats DVA patients as well as work injury and transport accident claims, and can help with the associated paperwork.
NEW PATIENTS WELCOME
A GP Who Knows Your Family,
A GP Who Knows Your Family,
Not Just Your Name
Come in, meet the team, ask the awkward questions.
If it feels like the right fit, we'd be glad to look after all of you.
In a medical emergency, call 000.
For anything else, call during opening hours: (03) 9489 5504. If it's urgent and outside our hours, your nearest hospital emergency department can help.